Guides & Support Center
Everything you need to know about using our platform effectively. From getting started to advanced features, we've got you covered.
Platform Guides
Featured ads appear at the top of search results with a distinctive 'Featured' badge. They receive 3x more views than standard listings and include premium features like multiple photos, detailed descriptions, and priority customer support. Featured ads are perfect for high-value properties or when you need quick tenant placement.
Steps
- Open your dashboard and select an existing listing or create a new one
- Upload high-quality photos and write a compelling title and description
- Choose Featured in visibility options and confirm credit usage
- Review preview and publish
Best Practices
- Use a clear lead photo with natural lighting
- Highlight 3 unique selling points in the first paragraph
- Keep pricing competitive and transparent
Sneak Peek is an automatic feature for all new property listings. During the first 72 hours, your property gets enhanced visibility in search results with a 'New' badge. This helps generate initial interest and inquiries from active property seekers who are looking for fresh listings.
Steps
- Create a new listing with complete details
- Publish to activate the 72-hour Sneak Peek window
- Respond quickly to inquiries to maximize momentum
Best Practices
- Keep descriptions concise and specific
- Respond to inquiries within 2 hours
- Update listings weekly for ranking freshness
Our credit system allows flexible ad posting and management. Purchase credits in packages or subscribe to monthly plans. Standard listings cost 1 credit, featured listings cost 3 credits. Credits never expire and can be used for renewals, upgrades, or new listings.
Steps
- Check current credit balance in Billing
- Purchase credits or activate a subscription
- Assign credits when posting or upgrading a listing
Best Practices
- Keep descriptions concise and specific
- Respond to inquiries within 2 hours
- Update listings weekly for ranking freshness
Access powerful tools for managing your property portfolio including tenant screening, rent collection tracking, maintenance requests, and document storage. Set up automated rent reminders and generate financial reports for better property investment management.
Steps
- Add properties to your portfolio
- Enable tenant screening and rent reminders
- Track maintenance and export monthly reports
Best Practices
- Keep descriptions concise and specific
- Respond to inquiries within 2 hours
- Update listings weekly for ranking freshness
Our tenant verification includes ID checks, employment verification, credit history assessment, and previous landlord references. The process typically takes 24-48 hours and provides you with a detailed tenant report and recommendation score.
Steps
- Request verification from the applicant profile
- Review the ID, employment, credit and reference results
- Decide using the recommendation score
Best Practices
- Keep descriptions concise and specific
- Respond to inquiries within 2 hours
- Update listings weekly for ranking freshness
We provide secure messaging, verified user badges, fraud detection, and secure payment processing. All communications are monitored for safety, and we offer 24/7 support for any security concerns or disputes.
Steps
- Use in-platform messaging only
- Check verified badges before sharing details
- Report suspicious activity via support
Best Practices
- Keep descriptions concise and specific
- Respond to inquiries within 2 hours
- Update listings weekly for ranking freshness
Personalize your account with profile customization, notification preferences, search alerts, and privacy settings. Set up automated responses, manage your subscription, and configure your dashboard for optimal workflow.
Steps
- Update profile and contact details
- Configure notifications and search alerts
- Review privacy settings and automation
Best Practices
- Keep descriptions concise and specific
- Respond to inquiries within 2 hours
- Update listings weekly for ranking freshness
High-quality photos increase inquiries by up to 200%. Follow our guidelines for lighting, angles, and staging. We recommend 8-12 photos per property, including exterior shots, main living areas, bedrooms, kitchen, and bathroom. Virtual tours are also supported for premium listings.
Steps
- Shoot in daylight with wide angles
- Stage key rooms and declutter
- Upload 8–12 photos with accurate captions
Best Practices
- Avoid vertical phone shots; use landscape
- Turn on all lights, open curtains and shoot at eye-level
- Include exterior, living, kitchen, bedroom and bathroom
Frequently Asked Questions
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